AI News·2 min read

Physical AI adoption boosts customer service ROI

Humanoid robots enhance customer service ROI

Physical AI is revolutionizing customer service with humanoid robots. A partnership between KDDI and AVITA aims to enhance frontline interactions, addressing labor shortages and operational gaps. Trials are set to begin in Autumn 2026.

This innovation merges digital intelligence with human-like interactions, improving customer engagement. As businesses face workforce challenges, deploying humanoids can elevate service quality and ROI, making them essential in retail and service industries.

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Physical AI adoption boosts customer service ROI | Trace