‘I was going in circles’: How one woman got caught in a year-long struggle with Airbnb and PayPal to get her money back
A woman battles for a refund after a hacking incident.
Teresa Santos endured a year-long ordeal to reclaim $2,407.88 after her Airbnb account was hacked, resulting in unauthorized charges to her PayPal account. Although the property hosts were sympathetic and approved a full refund, Santos found herself caught in a frustrating back-and-forth between Airbnb and PayPal, with the latter citing her transaction history as the reason for denying the full refund. This situation not only threatened her financial stability but also raised concerns about her credit score as the charge went into collections.
Key Takeaways
- 1.
Teresa Santos lost $2,407.88 due to a hacked Airbnb account.
- 2.
Airbnb initially offered only $110 as a refund due to PayPal's dispute.
- 3.
PayPal's refusal to process the refund was based on their review of Santos' transaction history.
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