The Windows 95 user interface: A case study in usability engineering (1996)

The Windows 95 user interface was developed by a 12-member interdisciplinary team over 18 months. They aimed to make the OS easier for both beginners and experienced users, addressing the challenges of over 50 million existing Windows 3.1 users.

By applying iterative design and problem tracking, the team tackled usability issues head-on. Their approach ensured that user feedback directly influenced design changes, ultimately leading to a more intuitive interface that catered to a wider audience.