Scaling intelligent automation without breaking live workflows

Industry leaders at the Intelligent Automation Conference discussed scaling automation without breaking workflows. Promise Akwaowo from Royal Mail emphasized that success isn't just about deploying more bots, but ensuring a flexible architecture can handle operational stress.

Many automation projects stall post-pilot due to rigid infrastructures. Governance frameworks are essential to mitigate risks and ensure sustainable scaling. Without them, hidden risks can accumulate, jeopardizing efficiency gains and operational stability.